Why Customer Service Matters When Working with a Staffing Firm

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By Lorna Faires

Topics: Staffing Services


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Why-Customer-Service-Matters-When-Working-with-a-Staffing-Firm-compressor.jpgNo matter whether you’re applying as a candidate for temporary, permanent, or temporary-to-permanent work, working with a staffing firm should help you rise in your career. 

That’s why customer service matters when you’re working with recruiters at a staffing firm. You need to be able to trust your decision to be placed with an employer. If you’re applying to a firm with the hopes of landing meaningful work that helps you decide on your future career, then it’s even more important to seek out excellent customer service from the firm you work with. 

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Not sure if customer service determines a fruitful partnership with a staffing firm? Check out below for some significant reasons why this trait defines great staffing firms.

You’re Not Viewed as a Number

If a staffing firm demonstrates genuine customer service, then you can rest easy knowing you’re not perceived as just another number. The best firms are candidate-oriented, taking serious consideration for what you need out of a placement. 

A great staffing firm will be well aware of the industries they work with and which candidates will serve those industries best. They focus on the quality of placements over quantity. 

In other words, a firm’s customer service is a good marker of whether they value profit or people more. A savvy recruiter knows that today’s gig economy is all about the candidates.

Communicating Your Goals is Easy

When you work with a firm that has proficient customer service, you’ll notice that the recruiters aren’t just great communicators, they’re great listeners. In order to place you in the right industry with the right employer, recruiters need to determine what your goals are. Another way to put it is that, without a thorough conversation with a candidate like you, they won’t be able to recruit for cultural fit.

A high-performing recruiter isn’t afraid to take the time to listen to what candidates want and need. The recruiter’s goal is not just to make placements, but to build honest work relationships.

Your Best Interests Are at Heart

This last reason might be the most obvious, but it’s also the most important. A great staffing agency that focuses on customer service will enable you to find employment that helps you gain industry-specific experience and possibly a lifetime career. Great customer service makes the whole process of finding an ideal placement simpler.

Working with a staffing agency can be rewarding and worthwhile, if you choose a firm that focuses on customer service. Nowadays, more and more candidates like you are applying to firms because they afford them flexible work, a way to test out different fields of work, and a way to target the careers they want.

Liberty Staffing makes customer service a priority when placing candidates. Contact us today to start the application process.


Lorna Faires

I’ve been employed with Liberty Staffing since 2006. As a Director of Regional Service Operations, I use my years of experience in the staffing industry to build strong relationships with new and existing clients, ensuring they are receiving the absolute best service that we can provide to them. I am the go-to person for any issues that may arise and can help to troubleshoot and come up with a variety of custom solutions for any situation. I love all animals, but especially my 3 dogs. Hiking and canoeing are my passions, and getting out into nature and being unplugged is my favourite way to spend my vacations.

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