Client FAQ

Where are you located?

Liberty Staffing Services has 6 office locations across Southern Ontario. We have an office in Arthur, Cambridge, Guelph, Kitchener, London, Stratford, and Woodstock. You may find our addresses here. We provide staff to businesses within these areas.

What are your hours of operation?

Monday to Friday, from 8am to 5pm.

I need to get in touch with you, but I am unable to do so during your hours of operation. What should I do?

If you are a client of ours, or if you have a general inquiry regarding our services, please feel free to contact us at any point in time. All of our offices have voicemail after hours. We will get back to you as soon as possible. You can also contact us on the homepage of our website.

How long have you been in business?

Liberty Staffing first opened in 1999. We have been providing exceptional staffing solutions to businesses for 25 years!

Are you a temporary or permanent staffing agency?

Both! Liberty Staffing Services provides temporary, temporary-to-permanent (try before you hire), and permanent staff to businesses.

Why should I use your staffing services?

Internally managing recruitment functions takes time, energy, and money, on top of all of your other responsibilities. Why tie up your time and money by internally staffing your business when Liberty Staffing Services can do it for you?

With Liberty Staffing, you can successfully manage fluctuating temporary staffing needs and maintain a competitive edge in a lean market. Our dedicated Business Development Representatives and Client Care Specialists will give you the personal attention and service you need to ensure you get the right people for the job quickly.

In addition to temporary and permanent staff, Liberty Staffing also provides:

• Comprehensive management of payroll, health and safety training, and other legislated employer responsibilities
• Job-specific, customized testing of candidates
• Easy billing with detailed weekly invoices

What types of businesses do you staff?

Liberty Staffing Services provides flexible staffing solutions to office, warehouse, and industrial businesses within Ontario.

We offer temporary, temporary-to-permanent (try before you hire), and permanent staff.

What types of positions do you staff?

The industrial, warehouse, and office positions that we staff include:

• Accounts Payable
• Accounts Receivable
• Administrative Assistants
• Assemblers
• Brake Press Operators
• Clerical Assistants
• Customer Service Representatives
• Data Entry Clerks
• Dock Workers
• Electronic Assemblers
• Food Processors
• Forklift Operators
• General Labourers
• Inventory Clerks
• Logistics Coordinators
• Machine Operators
• Packagers
• Press Operators
• Receivers
• Receptionists
• Secretaries
• Shippers
• Solderers
• Stock Personnel
• Telecommunication Representatives
• Welders

Can you fill A.S.A.P. orders?

Yes, we can.

Can you fill large orders?

Yes. If you require a large quantity of staff for your business, we can definitely do that for you.

Are you able to serve multiple locations?

Yes. All of our offices are fully networked. If you are looking to fill positions at multiple locations, and they are within reasonable distances to our offices, we can recruit for you.

How often will I be billed?

On a weekly basis.

What makes Liberty Staffing Services different from other staffing agencies?

Liberty Staffing is an independently owned staffing agency which has been providing exceptional staffing solutions to businesses since 1999. We began with 1 office and have expanded to 6 fully networked branches. Our large database of workers will make sure that you have locally recruited workers when and where you need them.

All of our staffing representatives are trained in the Liberty Staffing Quality System (SQS) which ensures that you enjoy consistent quality.

We are a member of People 2.0, and we use their award-winning staffing software called Stafftrak.

Who is People 2.0?

People 2.0 is our back office. They provide us with staffing software technology, administrative tasks like payroll and financing, risk management, etc.

What processes are involved if I decide to work with Liberty Staffing?

A quote and service agreement must be signed, and safety checks are conducted at the job site.

What happens if I don’t like the workers you’ve sent?

At Liberty Staffing Services, we strive to make both our clients and employees happy. Our goal is to find the right fit for everyone. If you do not like the workers we’ve sent you, let us know and we will find suitable replacements quickly.

Information for cannabis legalization.

The legalization of marijuana in Canada commenced on October 17 2018. Liberty Staffing Services has amended the Assignment Employee Agreement which reflects the change.

Liberty Staffing Services is observing this change the same way in which we observe rules and regulations on alcohol and other drugs that cause impairment in the workplace.

As a client of Liberty Staffing, and an employer in Ontario, here's what you need to know regarding this topic:

• Consuming recreational cannabis in the workplace is illegal
• Employers and supervisors are required to address workplace hazards, under the Occupational Health and Safety Act (OHSA)
• Employees and workers who are unable or unfit to work safely could be hazard to themselves or to others in the workplace and have a duty to perform work safely and to report any hazards to their supervisor under the OHSA
• Medical or prescription cannabis will continue to be subject to different rules than recreational or non-prescription cannabis, however Liberty Staffing Services continues to enforce a zero-tolerance impairment policy
• Smoke-free laws apply to smoking marijuana in the same manner they do to regular cigarettes

Please do not hesitate to contact Liberty Staffing Services directly, should you request further information and/or explanation on this matter.