The Importance of Working with a Reliable Temp Staffing Agency

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By Lisa Hutchinson

Topics: Temp Staffing Agency


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The-Importance-of-Working-with-a-Reliable-Temp-Staffing-AgencyWhen you are investing in a flexible workforce, it can be a natural choice to choose to work with a temp staffing agency instead of spending the time and energy required to find and hire temp workers, train them, and onboard them. Engaging a temp staffing agency can save you money and time and make your company more productive and profitable.

However, all of these benefits only occur if you’re working with a reliable agency. If your agency isn’t meeting your staffing needs, if your representatives have poor communication and customer service skills, or if you’re constantly getting underperforming or under-qualified temps, you should know that something’s wrong.

When your temp staffing agency is letting you down in any way, you could run into trouble. The importance of working with a reliable temp staffing agency cannot be understated.

Pool of Candidates

When you work with a reliable staffing firm, you can rest easy knowing that the temps you’ll get are qualified, experienced, and skilled to do the job you need filled correctly, efficiently, and safely. If you’re getting unprofessional temps who can’t perform the work properly, then your staffing firm isn’t taking the time to understand your unique business needs or simply isn’t putting in enough time in recruiting and hiring workers who have the skill sets that you need. If your firm’s pool of candidates isn’t filled with top talent, you’re ultimately going to be disappointed.


Your temp staffing agency is tasked with more than just recruiting top talent. It also needs to take control of the training and onboarding processes in order to ensure the workers can succeed in your workplace. A reliable agency will create training modules that simulate your business practices so the temps can be prepared to work efficiently from the very first day. Your agency should also ensure that the temps are aware of basic health and safety standards and know their rights and obligations under the Employment Standards Act so they don’t become a liability. 


Your temps should understand the ins and outs of your company before they walk through your doors. Your agency should help with onboarding by sharing employee manuals, company rules and regulations, duties and responsibilities, and company culture with temp workers before they start, so they can work

Trust and Comfort

Most importantly, you need to feel comfortable with your relationship with your staffing firm. If you can’t trust your representatives to call you back, to fill out the required paperwork, to share documentation with you, to find you qualified temps, or to provide basic information or training to your new workers before they step on your worksite, you should consider moving on to a different agency that can better meet your needs. A reliable agency will have representatives on staff that will always be ready to answer your questions, appease your concerns, and provide information when you need it. In short, you can trust them with your business.

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Lisa Hutchinson

I started with Liberty Staffing in 2004 as the Regional Business Manager of the London office. I have over 20 years of experience in the customer service and retail sectors, as well as leadership experience including Store Management, People Development and Recruiting. In 2016, our London location moved to a larger office in order to accommodate growth of our business, which included adding a Clerical Division.

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